Shipping Policy
Once the Bay Trade Supplies Ltd has confirmed acceptance of the buyer's order, the seller will endeavour to dispatch the buyer's order within 1-3 business days unless a different timeframe is specified in relation to a particular product. NZ shipping only. Export shipping POA.
Delivery charges will be added to each order and shown as a separate item before you chose to enter your payment details and send the order to be processed.Should your order incur an additional charge stated on the website or in the confirmation, we will advise you prior to processing your order. We will not deliver to a Post Office box. Should you feel that your goods do not arrive in good condition, please feel free to contact us. We are not responsible for loss or damage to goods that are delivered to an incorrect address.
If the seller is unable to dispatch the buyer's order within the time frame specified the seller will endeavour to contact the buyer and advise the buyer of the expected dispatch date. The seller reserves the right to dispatch the buyer's order in one delivery or by installments. Failure to deliver any installment shall not entitle the buyer to repudiate the contract as to any installments already delivered. The buyer may cancel any undelivered installments up until the installment is confirmed. Any quotations of delivery times by the seller are made in good faith but are estimates and the seller shall not be bound by such quotation and the seller will not be liable for any loss, expense, or other damage caused by any delay in delivery. The seller will not be responsible for any order that is delivered in accordance with the buyers delivery instructions.
Â
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price or calculated cost of any goods which you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Products may be added to or removed from the website from time to time. While we do not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.
All prices are in New Zealand dollars (NZ$) and exclude GST (15% sales tax). Prices may increase or decrease from time to time.
Â
Returns Policy
Please choose carefully as we do not refund if you change your mind.If you discover any defect in your product, you may return the item you purchase in new condition for a replacement within 30 days of delivery. When replacements are not available we may, at our discretion, provide a complete refund. We'll notify you via e-mail of the status of the replacement or refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return. Freight will be refunded where the product is faulty or arrived damaged.
Goods supplied in accordance with the buyer's order can only be returned with the express approval of the seller. Requests to return goods must be submitted within 7 days from the date of shipping and the original invoice number must be quoted. Where goods are accepted (for credit or refund at the seller’s discretion) they must be delivered at the buyer's expense into the seller's store or warehouse in original condition and packaging. Returned products are the buyer's responsibility until they reach the seller. The seller shall not be responsible for misdirected shipments or products lost or damaged in transit.